Aqua Drops - Shipping and Delivery

Thank you for choosing Aqua Drops! We are committed to providing a smooth shopping experience with clear shipping, processing, and delivery information. Please read the details below before placing your order.

Shipping Policy

At Aqua Drops, we use reliable shipping services to help ensure your order reaches you in a timely and secure manner.

All orders are typically processed within 1–2 business days after payment confirmation.

To ensure a smooth ordering experience, we kindly ask that any modifications to your order be submitted within 24 hours of purchase. This allows our team to update the necessary details before the order is processed or prepared for shipment.

Please note that if shipping details, address changes, or special instructions are not provided or corrected within this timeframe, Aqua Drops cannot be held responsible for any additional costs, delays, or delivery issues that may arise.

United States Shipping Only

Aqua Drops currently ships only within the United States.

We do not offer international shipping at this time. Orders placed with addresses outside the United States may be cancelled or refunded at our discretion.

Delivery Timeframe

We offer free 3–5 day express US shipping.

Please note that this delivery timeframe applies after your order has been processed and shipped. Processing times are separate from shipping times.

In some cases, additional delivery days may be added due to product manufacturing, production demand, inventory preparation, carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Estimated delivery times are not guaranteed, but our team will do everything possible to process and ship your order as quickly as possible.

Weekend and Holiday Shipping

We do not ship orders over the weekend. Orders placed between Friday and Sunday will typically begin processing on the following business day under regular, non-holiday circumstances.

Orders placed during holidays, major sale periods, or high-demand periods may require additional processing time.

Order Tracking

Once your order is dispatched from our warehouse, you will receive a confirmation email containing your tracking number and delivery details.

Please use the tracking information provided to stay updated on your package while it is in transit.

Shipping Rates

Aqua Drops offers free 3–5 day express US shipping on eligible orders.

If any shipping cost applies at checkout due to specific order conditions, it will be clearly displayed before payment is completed.

Order Confirmation

Once your order is successfully placed and payment is confirmed, you will receive an order confirmation email containing your order details.

Please review this email carefully and contact our customer support team immediately if you notice any incorrect information.

Address Accuracy

To ensure smooth delivery, please double-check and provide accurate shipping information during checkout.

Inaccurate or incomplete addresses may lead to delays, failed deliveries, lost packages, or additional costs, for which Aqua Drops cannot be held responsible.

Shipping Delays

While we strive to deliver your order within the estimated timeframe, we cannot be held responsible for shipping or delivery delays that are outside of our control.

This includes delays caused by the courier, weather, holidays, incorrect addresses, manufacturing or production delays, high order volume, or other unforeseen circumstances.

If you experience an issue with your delivery after it has shipped, please contact the courier directly using your tracking information.

Lost, Stolen, or Delivered Packages

Aqua Drops is not responsible for packages that are lost, stolen, delayed, or misdelivered once the carrier marks the package as delivered.

If your tracking shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, your building office, or the shipping carrier.

Customer Support

If you have any questions, concerns, or need help with your order, please contact our customer support team at info@tryaquadrops.com.

We appreciate your trust in Aqua Drops and will do everything possible to ensure a smooth and timely delivery experience.